Frequently Asked Questions
Find quick answers to common questions about Fleksa products, features, and services
Frequently Asked Questions
Quick Navigation
Browse our FAQ categories below or use the search to find specific answers. For detailed documentation, visit our product guides.
Browse by Category
General & Overview
What is Fleksa? How is it different from delivery apps? Business model explained.
Point of Sale (POS)
Hardware, split billing, order management, table management, and printing.
QR Ordering (PayPerSe)
Scan-to-order, table payments, waiter notifications, and menu display.
Online Ordering & Website
Commission-free ordering, delivery zones, pickup, and menu sync.
Delivery Management
Fleksa Delivery, third-party integration, driver tracking, and aggregators.
Marketing & Loyalty
Loyalty programs, SMS/email campaigns, customer segmentation, and SEO.
Hardware & Technical
Sunmi devices, printers, KDS, SoftPOS, and payment terminals.
Financials & Admin
Reports, tax compliance, cashbook, payouts, and exports.
Reservations
Online booking, Google integration, deposits, and table management.
Integrations
Uber Eats, Lieferando, Wolt, accounting software, and APIs.
Troubleshooting
Common issues, printer problems, connectivity, and support contacts.
Restaurant Use Cases
Fine dining, QSR, bars, food trucks, bakeries, and multi-location.
Pricing & Contracts
Subscription model, payment terms, cancellation, and upgrades.
Security & Compliance
TSE compliance, GDPR, PCI-DSS, data ownership, and DSFinV-K.
Most Common Questions
What is Fleksa?
Fleksa is an all-in-one restaurant operating system that combines POS, online ordering, reservations, payments, and marketing into a single platform.
Important
Fleksa is NOT a food delivery service like Uber Eats or Lieferando. We are a B2B technology provider. We provide software for restaurants - we do NOT prepare food, deliver orders, or handle food quality issues.
How is Fleksa different from aggregators?
| Aggregators (Uber Eats, Lieferando) | Fleksa |
|---|---|
| 15-30% commission per order | Fixed monthly subscription |
| They own your customer data | You own your customer data |
| Their branding on your orders | Your branding everywhere |
| Limited menu customization | Full control over everything |
Do I need internet to use Fleksa?
While Fleksa is cloud-based, the POS has an Offline Mode that allows you to continue taking orders and printing tickets if the internet goes down. Data syncs once the connection is restored.
Need More Help?
- Support Portal: Submit a ticket
- Knowledge Base: Browse articles
- Email: hello@fleksa.com
- Phone: +49 69 120063308