Service Type
Choose dine-in, pickup, or delivery when ordering via QR
Service Type
Select how you want to receive your order: dine-in at your table, pickup, or delivery.
Service Options
Dine-In (Table QR)
When you scan a table QR code:
- Service automatically set to Dine-In
- Order delivered to your table
- Table number captured from QR
- Pay at table or counter
Pickup (Takeaway)
If pickup is available:
- Order for collection at counter
- Estimated ready time shown
- Notification when order is ready
- No table needed
Delivery
If delivery is enabled:
- Order delivered to your address
- Enter delivery address
- Delivery fee calculated
- Estimated delivery time shown
How It Works
Table QR Scans (Dine-In)
Step 1: Scan the QR code at your table
Step 2: Service pre-set to Dine-In automatically
Step 3: Table number captured from QR
Step 4: Go straight to menu and order
Pickup or Delivery
Step 1: Open the ordering link or scan a general QR
Step 2: Select Pickup or Delivery
Step 3: For delivery: enter your address
Step 4: For pickup: view pickup location and time
Step 5: Proceed to menu
Service Differences
| Feature | Dine-In | Pickup | Delivery |
|---|---|---|---|
| Table required | Yes | No | No |
| Address needed | No | No | Yes |
| Delivery fee | No | No | Yes |
| Wait time | Immediate | 15-30 min | 30-45 min |
| Where to pay | At table | At pickup | Online |
Dual Pricing
Different prices may apply per service:
| Service | Pricing |
|---|---|
| Dine-in | Base menu prices |
| Pickup | May differ slightly |
| Delivery | May include delivery premium |
When you switch services, prices update automatically.
Switching Service Type
If you need to change service:
Step 1: Tap the service type in the header
Step 2: Select new service from options
Step 3: Cart items remain intact
Step 4: Prices update for new service type
Delivery Zones
For delivery orders:
Step 1: Enter your address
Step 2: System checks if in delivery zone
Step 3: Delivery fee calculated based on distance
Step 4: If outside zone, offered pickup instead
Zone Information
| Setting | Description |
|---|---|
| Zone boundaries | Area restaurant delivers to |
| Delivery fee | Fixed or distance-based |
| Minimum order | Required amount for delivery |
| Delivery time | Estimated minutes |
Troubleshooting
Service Type Missing
| Cause | Solution |
|---|---|
| Service disabled | Restaurant may not offer it |
| Outside hours | Check service-specific hours |
| Location doesn't offer | Try another location |
Delivery Not Available
| Cause | Solution |
|---|---|
| Outside zone | Address not in delivery area |
| Zone disabled | Service temporarily unavailable |
| Below minimum | Increase order amount |
Wrong Table Number
| Cause | Solution |
|---|---|
| Wrong QR scanned | Scan the correct table QR |
| QR misconfigured | Ask staff for help |
| Need manual entry | Ask if table input is available |