User Features

Benefits for customers who create an account: order history, favorites, and loyalty points.

Account Benefits

What You Get

Order History

Viewing Past Orders

Step 1: Log into your account

Step 2: Go to account section

Step 3: View all past orders

Step 4: Click any order for details

Order Details

For each past order:

• Order date and time
• Restaurant name
• Items ordered with customizations
• Total amount paid
• Receipt/invoice

Reordering

Step 1: Find a past order

Step 2: Tap Reorder

Step 3: Items added to cart

Step 4: Make any changes

Step 5: Proceed to checkout

Favorites

Saving Favorites

Step 1: Browse the menu

Step 2: Tap the heart icon on items you love

Step 3: Item saved to favorites

Accessing Favorites

Step 1: Go to your account

Step 2: Open Favorites section

Step 3: View all saved items

Step 4: Tap to quickly add to cart

Benefits

• Quick reordering
• Syncs across devices
• Easily find your go-to items

Saved Addresses

Adding Address

Step 1: Go to account settings

Step 2: Tap Addresses

Step 3: Add new address

Step 4: Enter street, city, postal code

Step 5: Save

Using Saved Address

Step 1: At checkout for delivery

Step 2: Select from saved addresses

Step 3: No need to re-enter

Managing Addresses

• Add multiple addresses (home, work)
• Set default address
• Edit or delete anytime

Saved Payment Methods

Adding Payment

Step 1: At checkout, save card option

Step 2: Card saved securely (tokenized)

Step 3: Next time, one-tap payment

Security

• Card details tokenized
• Never stored on device
• PCI-DSS compliant
• Remove anytime from account

Loyalty Points

If the restaurant has a loyalty program:

Earning Points

• Points earned on every order
• Based on order amount
• Bonus promotions available
• Only for logged-in customers

Viewing Points

Step 1: Go to account

Step 2: View loyalty section

Step 3: See current balance

Step 4: View points history

Redeeming Points

Step 1: Add items to cart

Step 2: At checkout, apply points

Step 3: Discount applied to total

Step 4: Complete payment

Points Tiers

Some restaurants have tiers:

Account Management

Edit Profile

Step 1: Go to account settings

Step 2: Update name, email, phone

Step 3: Save changes

Change Password

Step 1: Go to security settings

Step 2: Enter current password

Step 3: Enter new password

Step 4: Confirm and save

Notification Preferences

Control what you receive:

• Order updates
• Marketing messages
• Promotional offers

Delete Account

Step 1: Go to account settings

Step 2: Tap Delete Account

Step 3: Confirm deletion

Step 4: Data removed per GDPR

Troubleshooting

Can't Access History

Points Not Showing

Favorites Missing

Saved Card Not Working