Legal Pages
Privacy policy, terms of service, imprint, and cookie consent
Legal Pages
Access legal information including privacy policy, terms and conditions, and imprint.
Accessing Legal Pages
Legal pages are linked in the website footer:
- Privacy Policy
- Terms & Conditions
- Imprint (Impressum)
Privacy Policy
What It Covers
The privacy policy explains:
- What personal data is collected
- How your data is used
- Who has access to your data
- How to control your data
- Your rights under GDPR
Data Collected
| Data Type | Purpose |
|---|---|
| Name | Order identification |
| Order confirmation, account | |
| Phone | Delivery coordination |
| Address | Delivery location |
| Payment info | Payment processing (tokenized) |
| Order history | Account features |
Your Rights (GDPR)
As a customer you can:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data
- Opt out of marketing
Terms & Conditions
What's Covered
Terms of service explain:
- How ordering works
- Payment terms
- Delivery/pickup policies
- Cancellation and refund rules
- Acceptable use
- Liability limitations
Key Points
| Topic | Policy |
|---|---|
| Orders | Binding when confirmed |
| Payments | Due at checkout or delivery |
| Cancellation | Policy varies by restaurant |
| Refunds | Per restaurant's policy |
| Delivery | Estimated times not guaranteed |
Imprint (Impressum)
Required for German businesses, the Imprint contains:
- Legal company name
- Business address
- Contact information
- Registration number
- Tax ID (USt-IdNr.)
- Responsible person
Finding the Imprint
Step 1: Scroll to the website footer
Step 2: Click Imprint or Impressum
Step 3: View legal business information
Cookie Consent
Cookie Banner
On first visit:
- Cookie banner appears
- Explains what cookies are used
- Allows you to accept or customize
Making a Choice
Step 1: Read the cookie notice
Step 2: Click Accept All to allow all cookies
Step 3: Or click Customize to select cookie types
Step 4: Save your preferences
Cookie Types
| Category | Purpose | Required |
|---|---|---|
| Essential | Site functionality | Yes |
| Analytics | Usage statistics | Optional |
| Marketing | Targeted advertising | Optional |
| Preferences | Remember settings | Optional |
Changing Cookie Settings
Step 1: Look for cookie settings link in footer
Step 2: Click to open cookie preferences
Step 3: Adjust your selections
Step 4: Save changes
Data Protection
How Your Data is Protected
- SSL/HTTPS encryption
- Secure payment processing
- Data stored securely
- Access controls in place
Payment Security
- Card details never stored directly
- Tokenized by payment processor
- PCI-DSS compliant
- 3D Secure for verification
Exercising Your Rights
Access Your Data
Step 1: Log into your account
Step 2: View your profile information
Step 3: See order history
Delete Your Account
Step 1: Go to Account → Settings
Step 2: Click Delete Account
Step 3: Confirm deletion
Step 4: Data removed per GDPR requirements
Contact for Data Requests
If you need to:
- Request data export
- Report a concern
- Ask about data practices
Contact the restaurant using information on the Contact page.
Legal Compliance
Fleksa websites comply with:
- GDPR (General Data Protection Regulation)
- German Telemediengesetz (TMG)
- EU Cookie Directive
- PCI-DSS for payments
Troubleshooting
Can't Find Legal Pages
| Cause | Solution |
|---|---|
| Not in navigation | Check footer links |
| Page not set up | Contact restaurant |
Cookie Banner Keeps Appearing
| Cause | Solution |
|---|---|
| Cookies blocked | Enable cookies in browser |
| Private browsing | Settings don't persist |
| Cache cleared | Preferences reset |
Need to Update Consent
| Cause | Solution |
|---|---|
| Changed mind | Use cookie settings link |
| Want to opt out | Update preferences anytime |
Data Request Not Answered
| Cause | Solution |
|---|---|
| Still processing | Allow 30 days per GDPR |
| Wrong contact | Use official contact channel |
| Need verification | Prove identity if requested |