If you want supported delivery orders on one device, compare Otter with Fleksa and with any consolidation option available through your existing POS. The right choice depends on your marketplaces, locations, POS, and how orders reach the kitchen—not just the number of tablets you can remove.
Start with a written list of the channels you use at each location. Then ask each provider to demonstrate those exact connections, including modifiers, cancellations, and a failed handoff. A provider may support a marketplace in the US without supporting every restaurant setup or POS connection.
Confirm which channels and locations matter
List every source that sends orders to the restaurant: marketplace accounts, your own ordering website, and any orders staff enter manually. Note which locations use each source. An account that works for one store may need a separate setup or approval at another.
For each location, record the POS name, the device staff use today, and where the kitchen sees incoming tickets. Also note whether delivery is handled through a marketplace, a separate dispatch service, or your own team. Consolidating the order screen does not necessarily change who supplies the driver or handles a delivery problem.
Ask managers which steps currently require a second device. A store might receive an order on a marketplace tablet, reenter it into the POS, and then print a kitchen ticket. Another might already have the POS connection it needs but still use a separate screen for exceptions. Those are different buying problems.
Fleksa's integrations directory distinguishes live connections from connections available on request. US marketplace examples include DoorDash, Uber Eats, and Grubhub, subject to restaurant setup and availability. Toast and Square POS connections are listed on request. Confirm the status for each location before treating any connection as part of your plan.
Compare the workflow, not just the channel list
Otter's Order Manager describes consolidated online and manual orders on a tablet, automatic acceptance and printing, and POS connections. Ask Otter to demonstrate the specific marketplaces and POS used by your stores. A general feature description does not establish that every combination will work for your account.
Fleksa is another provider to evaluate for supported order connections. Its integration directory is a useful starting point, but a live listing or an on-request listing still needs to be checked against your restaurant's setup. Fleksa also offers direct online ordering; it is not a food marketplace or a courier fleet. For a product-focused comparison, see Fleksa and Otter.
A third route is to ask your existing POS provider whether it can connect the marketplaces you use. Request the same demonstration and written answers you would ask of a separate provider. This may avoid adding another system, but do not assume the existing POS supports a channel, a location, or a particular order workflow until the provider confirms it.
Use the table to keep the comparison tied to the work your staff actually do. Fill in the provider's answer for each location separately if the setups differ.
| Decision point | What to demonstrate | What to record |
|---|---|---|
| Order receipt | An order from each priority channel reaches the staff-facing screen. | Channel, location, device, and any separate login or account needed. |
| Acceptance | Staff accept an order, or the provider shows the proposed automatic acceptance setting. | Who can change the setting and what happens when staff miss an order. |
| Menu mapping | An item, modifier, and special instruction arrive with the intended details. | Which system controls the menu and how updates are checked. |
| Kitchen handoff | The order reaches the intended POS or kitchen output. | Whether staff must reenter anything and how a failed handoff is reported. |
| Changes and exceptions | A cancellation or change is shown through the available workflow. | Where staff see it and who resolves mismatches. |
Pay particular attention to menu mapping. A burger with cheese, no onions, and a side substitution should reach the kitchen with those details intact. Ask what happens when a marketplace item has a different name from the POS item, when a modifier is unavailable, or when an item is sold out. The answer may involve configuration or manual work rather than an automatic fix.
Also separate order acceptance from kitchen handoff. A screen can show that an order arrived while a POS ticket or printer fails to receive it. Ask staff where they would look first, what alert they would see, and whether they can safely retry without creating a duplicate order.
Verify availability, responsibility, and total cost
Request a location-by-location quote and a dated connection list. It should name the country, marketplace accounts, POS, devices, and order destinations included in the proposed setup. Ask whether each connection is live, requires a request, or needs additional approval. For on-request connections, get an expected process and a written answer before signing; a listing is not a promise of immediate activation.
For Fleksa, the integration pass is included in Fix. Check the current Fleksa plans and request a quote for your setup; the plan information was checked November 11, 2026. Ask the other providers for written current prices as well. Without a quote, there is no sound basis for comparing their subscription costs.
Make the quote show the billing unit. Is a charge per restaurant, per device, per connection, or per account? Ask about setup, hardware, training, support, and cancellation terms. If you have seasonal locations or plan to add a store, find out when charges start and what changes require a new agreement.
Hypothetical cost example: Suppose a two-location quote includes $120 per location per month and a one-time $300 setup fee for the group. The first three months of software and setup would total $1,020: $120 × two locations × three months, plus $300. This example excludes payment processing, marketplace fees, delivery or dispatch charges, taxes, hardware, and any other services not in the quote. It is not a price for any named provider.
Use the same period and exclusions for every quote. If one provider includes setup and another bills it separately, put both on the same worksheet. If a provider cannot price an on-request POS connection yet, mark that cost as unknown rather than treating it as zero.
Finally, establish ownership of failures. When a marketplace order does not appear, the marketplace, integration provider, POS provider, and restaurant may each control part of the path. Ask for the support contact, hours, escalation route, and the information staff should capture. Find out who can investigate a missing order, a bad menu mapping, a duplicate, and a ticket that never reaches the kitchen.
Run a representative multi-channel demo
Give each provider the same requirements before the demonstration: locations, marketplaces, POS, devices, kitchen destinations, and two or three items with realistic modifiers. Ask the provider to say which parts can be shown in your intended configuration and which remain unverified. Do not count a generic screen tour as proof of your specific connections.
Use this script with the manager who will handle orders during a busy shift:
- Start with channel A. Submit or simulate an order for a regular item with two modifiers and a customer instruction. Show where it appears, who accepts it, and what reaches the kitchen. Record any reentry or extra screen.
- Repeat with channel B. Use a different item and a substitution. Confirm the location and order details at each handoff. If a third channel matters to the restaurant, repeat for that channel rather than assuming it behaves like the first two.
- Check the menu. Change or simulate a change to an item or availability. Ask where the change is made, how it reaches each channel, and how staff can verify it. Note any steps the provider cannot demonstrate.
- Work through a change or cancellation. Ask how staff would see the update and stop preparation if necessary. Have the provider identify any steps that depend on the originating marketplace.
- Practice a failure. Ask the provider to show or explain what staff see if the POS or kitchen handoff fails. Identify the alert, retry process, duplicate-order risk, and support contact. If a safe failure cannot be demonstrated, record the answer as an explanation, not a verified result.
- Close the loop. Ask the manager to describe the normal process and the fallback without help from the presenter. List any training, device, or configuration work needed before launch.
For each step, record the date, location setup, channel, device, POS, and whether the result was demonstrated or only described. Keep screenshots or written follow-up where appropriate. An effective demo is not a contest to show the most features; it should expose the steps your staff would own and the connections still awaiting confirmation.
Make the decision with evidence in hand
Before choosing, gather four things from each provider: a named channel and POS list for every location, a written quote with exclusions, a record of the demo gaps, and a support escalation path. Ask for a written response to any unresolved question that could stop an order from reaching the kitchen.
Rank the gaps by operating impact. A missing connection for your busiest marketplace matters more than an extra click on an occasional order. A low monthly quote is less useful if it leaves setup costs unknown or requires staff to reenter every ticket. Keep your current process available until the new workflow and fallback have been agreed with the people running the shift.
Ready to compare your setup? Review Fleksa's restaurant integrations and request a demonstration using your location, marketplace, POS, and kitchen-handoff requirements.
Frequently asked questions
Can every delivery order go to one tablet?
Not necessarily. It depends on the provider's supported channels, your restaurant accounts, location, device, and setup. Ask for a demonstration of each channel you need and identify any exceptions.
Is an on-request POS connection already available?
An on-request listing means you should ask the provider about your specific setup. Get written confirmation of availability, the activation process, timing, and any cost before relying on it.
Does order consolidation include delivery drivers?
Do not assume it does. Ask who dispatches the driver and who handles delivery issues for each order source. Fleksa is not a courier fleet, so delivery or dispatch arrangements should be confirmed separately.
