Acceptable Use Policy

Acceptable Use Policy for the Fleksa platform

Acceptable Use Policy

Fleksa, Inc. Effective: December 2024

This Acceptable Use Policy ("AUP") supplements the Terms & Conditions and describes uses of the Services that are prohibited. Violations may result in suspension or termination.

1. General Requirements

  • Use only for lawful business purposes
  • Compliance with all applicable federal, state, and local laws (including FDA, USDA, alcohol/tobacco licensing, ADA, FTC, COPPA, TCPA, CAN-SPAM, state privacy laws)
  • Accurate registration and business information

2. Prohibited Content

You may not use the Services to host, sell, advertise, or distribute:

  • Illegal, infringing, or fraudulent content
  • Content that violates third-party intellectual property, publicity, or privacy rights
  • Hateful, harassing, threatening, or discriminatory content
  • False or misleading advertising; deceptive pricing
  • Goods or services requiring a license you do not hold (e.g., alcohol sales without a valid liquor license)
  • SHAFT-C content over SMS channels (sex, hate, alcohol, firearms, tobacco, cannabis)

3. Prohibited Conduct

  • Circumventing security controls, scraping, or unauthorized access
  • Reverse engineering, decompiling, or copying the Services
  • Sending spam, unsolicited bulk email, or non-consented SMS
  • Sending SMS, MMS, or voice communications without prior express written consent under TCPA
  • Manipulating reviews, order counts, or other platform metrics
  • Using the Services to benchmark against Fleksa or its competitors
  • Distributing malware, viruses, or harmful code
  • Stress-testing or denial-of-service activity against the platform

4. Guest Communications (TCPA / CAN-SPAM)

When you use Fleksa to message your guests:

  • Maintain auditable proof of opt-in for each recipient
  • Honor STOP / UNSUBSCRIBE requests immediately
  • Comply with 10DLC registration, CTIA Messaging Principles, and carrier content rules
  • Disclose sender identity and provide a working return address in marketing email
  • You are solely responsible for TCPA, CAN-SPAM, and state little-TCPA compliance; you indemnify Fleksa accordingly

5. AI Features

  • Review AI-generated content before publication
  • Do not use AI features to create deceptive, defamatory, or unlawful content
  • Do not use AI features to infringe third-party trade secrets or IP
  • Do not attempt to extract training data, system prompts, or model weights

6. Consequences of Violation

We may, at our discretion:

  • Request remediation within a reasonable timeframe
  • Suspend access to specific features
  • Suspend the entire account
  • Terminate the master agreement for cause

7. Reporting

To report a suspected violation: legal@fleksa.com

8. Changes

We may update this AUP with 30 days' notice when required by law, security, or operational necessity.