An honest order smart review for restaurants weighing commission-free direct-ordering platforms in Germany. Both Fleksa and order smart offer 0% commission direct ordering as a Lieferando alternative — the difference is scope: order smart is the ordering layer alone, while Fleksa bundles POS, KDS, website, and reservations into the same monthly price.
Last reviewed: 2026-05-15
All-in-one, no commissions
Typical limitations
You want one DE-ready vendor for POS + direct ordering + KDS + website + reservations at one published price, with TSE compliance, GDPR-first, and BYOD/Sunmi hardware flexibility.
You already have a POS you like (a Kassensystem you do not want to replace) and only need the direct-ordering shop layer on top. order smart's narrow ordering focus is genuinely good at that one job.
You are paying order smart plus a separate Kassensystem plus a separate Reservierungs-Tool plus a separate Website. Run a real TCO comparison against bundled Fleksa before renewing.
Twenty rows, no spin. Where order smart is honestly better, we say so.
| Feature | Fleksa | order smart | Winner |
|---|---|---|---|
| Direct online ordering (0% commission) | Yes | Yes — their core product | Tie |
| POS terminal software | Included, TSE-compliant | Not offered — integrates with your existing Kassensystem | Fleksa |
| Restaurant website builder | Included | Ordering shop only — no full website | Fleksa |
| Reservations | Native, included | Not offered | Fleksa |
| Kitchen Display System (KDS) | Native, included | Not offered | Fleksa |
| QR ordering | Included | Add-on / via ordering page | Fleksa |
| Loyalty / rewards | Included | Limited (vouchers) | Fleksa |
| DE Kassensystem integration | Native Fleksa POS | Vectron, GASTRO-MIS, ETRON, others | order smart |
| German payment methods | SEPA, Klarna, Sofort, Giropay | SEPA, Klarna, Sofort, Giropay | Tie |
| Choice of payment processor | Yes — any processor | Fixed partner roster | Fleksa |
| TSE compliance (Germany) | Yes (native POS) | Via your separate Kassensystem | Fleksa |
| GDPR / EU data residency | Yes | Yes | Tie |
| Multi-currency / cross-border DACH | Native | DE-focused | Fleksa |
| Setup speed | Self-serve, same-day | Sales + onboarding, multi-week | Fleksa |
| Best for | DE/DACH operators wanting one bundled vendor | DE operators happy with their existing Kassensystem | Depends |
Real numbers, sourced from each vendor's pricing page. Prices change — confirm against order smart's current pricing before signing.
| Cost item | Fleksa | order smart |
|---|---|---|
| Software (entry) | €99/mo Essentials | Sales-quoted (typical reports: €79–€149/mo) |
| Software (full bundle) | €199/mo Bundle | Sales-quoted (ordering-only — POS not included) |
| Direct ordering commission | 0% | 0% |
| What's included | POS + ordering + KDS + reservations + website + loyalty | Direct-ordering shop only |
| POS / Kassensystem | Included | Separate (your existing Kassensystem) |
| Hardware | BYOD free, Sunmi from ~€300 | N/A (no POS in product) |
| Contract | Monthly, cancel anytime | Annual common |
Ready to switch from order smart?
Switch from order smart → Get a demoVendor comparison pages that pretend the competitor has no advantages lose credibility instantly. Here's what order smart actually does better.
order smart does not publish a public price list — pricing is sales-quoted. Public reviews on Trusted.de and Kassensystemevergleich.de report monthly fees in the €79–€149/month range depending on plan tier, plus optional add-ons. There is no per-order commission. Annual contracts are common — confirm renewal terms before signing.
Yes — order smart is one of the better-known commission-free direct-ordering alternatives in Germany, alongside Fleksa, foodamigos.io, and a few smaller players. The category is sometimes called "Direktbestell-Shopsystem" in DE. All of these tools share the same wedge against Lieferando: 0% commission, your own brand, your own customer data. They differ in scope: order smart is the ordering shop layer; Fleksa bundles ordering with POS + KDS + website + reservations.
No. order smart is the direct-ordering shop layer that runs alongside your existing Kassensystem (Vectron, GASTRO-MIS, ETRON, others). If you are starting from scratch you will need to buy a Kassensystem separately. Fleksa includes a TSE-compliant POS in its bundle.
On software fee for ordering alone, the two are in a similar range — both €79–€199/month depending on plan. The real comparison is what you get for the money. order smart's fee covers the ordering shop; you pay for your Kassensystem, website, and reservations elsewhere. Fleksa's €99–€199/month covers POS + ordering + website + reservations + KDS + loyalty. For an operator currently paying order smart + a Kassensystem + a website tool, Fleksa Bundle is meaningfully cheaper on TCO.
order smart contracts are typically annual with a notice period before renewal — confirm your specific renewal date and notice window in your signed contract before requesting cancellation. The process is via email to their support team; refer to your contract for the formal Kündigungs-Frist.
Yes — Fleksa integrates with the major German POS systems if you want to keep yours. The bundled offering is stronger (single vendor, TSE-compliant POS included, hardware-flexible), but the integration path means you do not have to migrate the Kassensystem on day one.
For full-platform replacement (POS + ordering + website + reservations + KDS): Fleksa is the closest fit and is what this page compares. For ordering-only with similar DE focus: foodamigos.io, Smoothr, or larger international players like Flipdish. For operators who want to keep their existing Kassensystem and just need the ordering layer, order smart itself is a fine product — the question is whether you also need everything around it.
Typical end-to-end migration is 5–10 days. Day 1: menu and customer-data export from order smart. Days 2–4: Fleksa setup (POS, ordering, website, reservations, KDS). Days 5–7: parallel run. Day 10: cutover and order smart contract wind-down (mind the Kündigungs-Frist). Concierge support is included for the first 30 days.
order smart and Fleksa are in the same direct-ordering category — both promise 0% commission on orders and both position themselves as a Lieferando alternative for German restaurants. The difference is scope. order smart builds the ordering layer cleanly and lets your existing Kassensystem keep doing its job; the reviews on Trustpilot, Trusted.de, and Kassensystemevergleich.de are mostly positive about the ordering experience itself. Fleksa builds the same direct-ordering layer plus a TSE-compliant POS plus a website plus reservations plus KDS — bundled at one published monthly price. If you already love your Kassensystem and only need the ordering shop, order smart is reasonable. If you are rebuilding the stack or paying separately for ordering + POS + reservations + website, bundled Fleksa replaces all four at the same monthly fee with one vendor and no annual contract.