Fleksa Service Description

Service Description

Fleksa GmbH offers a subscription-based software platform covering various restaurant management services. The software will periodically adapt to technological advancements, and any added features or updates will be integrated into the service without altering the base contract terms. Customer termination rights will only come into effect if key software functionalities are removed or substantially reduced.

System Requirements

The customer must provide an office PC, no older than approximately 2 years, with a standard consumer monitor, Windows operating system, a compatible receipt printer, and a current Chrome browser. Fleksa ensures the software’s usability under these system requirements.

The software modules “SOCP” printer control system and “SOTA” number recognition should be installed and continually operational on the customer’s local PC. The client should provide an Internet connection equivalent to at least DSL 1000, with a router configured to permit automatic updates for the software.

Responsibilities and Support

The contractor is responsible for maintaining their local computer system, including regular updates and virus protection. Fleksa does not cover issues due to local PC problems such as virus attacks or missing updates. For troubleshooting, the contractor must keep the “TeamViewer” remote maintenance software on their local PC.

Software Modules and Scope

Our software services include TSE-Compliant Checkout System, QR Order & Pay System, Own App & Web Shop, Own Ordering System, Own Reservation System, and Restaurant Management Portal. These features allow efficient management of tables, cash transactions, online ordering, QR ordering and payments, reservations, and various other aspects. Fleksa reserves the right to add, modify or remove these features as necessary.

External Services

We utilize external services such as NewRelic for monitoring, AWS S3 for data storage, and Firebase for authentication and notifications. Their usage is subject to their respective terms and conditions and availability. Fleksa reserves the right to change these external service providers as necessary.

Helpline

We offer telephone support from Monday to Friday, 10:00 to 20:00, with exceptions for emergencies. We also provide an online ticket system and an emergency hotline available every day until 23:00.

Setup of Webshop, Website & Apps

We provide technical setup, web interface adjustments, app setup and publication, and website creation services. Costs for these services are outlined in the current price list.

Monthly Care

Our monthly services include SEO and social media marketing, technical and content support, controlling and consulting, and newsletter marketing services. The client must provide legally and data protection-compliant contact addresses for newsletter marketing.

Changes to Services

Fleksa reserves the right to make changes, updates or additions to the service’s features as they deem necessary. Any such changes will not materially affect the existing service contract unless they result in the removal or substantial reduction of key software functionalities.

Force Majeure

Fleksa is not responsible for any delay or failure in performance due to events outside its reasonable control, including but not limited to acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquakes, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.