What is Fleksa?
Understanding Fleksa - B2B restaurant technology platform, not a food delivery service
What is Fleksa?
Critical Clarification
Fleksa is NOT a food delivery service like Uber Eats or Lieferando.
Fleksa is a B2B technology provider. We provide software for restaurants - we do NOT:
- Prepare food
- Deliver orders
- Handle refunds for food quality issues
- Own or operate restaurants
If you ordered food through a restaurant using Fleksa technology and have an issue with your order, please contact the restaurant directly.
What We Actually Do
Fleksa is an all-in-one restaurant operating system that provides technology solutions to help restaurants:
- Accept orders - Through their own website, not third-party apps
- Manage operations - POS system, kitchen displays, reservations
- Process payments - Secure, integrated payment processing
- Build customer loyalty - Marketing tools, loyalty programs
- Integrate delivery - Connect with their own drivers or delivery services
Our Products
Partner Portal
Restaurant management dashboard for owners and managers
Website Builder
Commission-free online ordering website
POS System
Point of sale for staff to take orders and payments
PayPerSe QR
Scan-to-order and pay at tables
Kitchen Display
Digital order management for kitchen staff
Kiosk System
Self-service ordering terminals
The Zero-Commission Model
Unlike delivery aggregators that charge 15-30% commission per order, Fleksa charges a fixed monthly subscription:
| Traditional Aggregators | Fleksa |
|---|---|
| 15-30% commission per order | Fixed monthly subscription |
| They own customer data | You own customer data |
| Their branding on your orders | Your branding everywhere |
| Limited menu customization | Full control over everything |
| Percentage grows with sales | Same fee regardless of volume |
Example Savings
If a restaurant does EUR 10,000 in online orders per month:
- With 20% aggregator commission: EUR 2,000 paid to aggregator
- With Fleksa: Only your fixed subscription (e.g., EUR 99/month)
Annual savings: Over EUR 22,000
Who Uses Fleksa?
Fleksa serves restaurants of all types:
- Fine Dining - Table management, course firing, sommelier features
- Quick Service (QSR) - Fast checkout, kiosk integration, KDS
- Cafes & Bakeries - Quick counter service, weighted items
- Bars & Nightclubs - Tab management, pre-authorization
- Food Trucks - Mobile hardware, 4G connectivity
- Pizza Shops - Complex modifiers, half-and-half options
- Multi-Location Franchises - Centralized management, brand control
Where We Operate
Fleksa operates globally with specialized compliance for:
- Germany - Full TSE compliance (KassenSichV, DSFinV-K)
- USA - US payment processing and regulations
- Europe - GDPR compliance, multi-currency support
Need Help?
- Restaurant Partners: Partner Portal | hello@fleksa.com
- End Customers with Order Issues: Contact the restaurant directly (see your order confirmation)
- Documentation: FAQ | Product Guides