How to Process a Refund
Quick guide to issuing refunds for customer orders
How to Process a Refund
Issue a refund for an order from the POS or Partner Portal.
Refunds can only be issued for orders paid by card. Cash payments are handled manually.
From POS
Find the Order
Go to Orders or Transactions and locate the order to refund
Open Order Details
Tap on the order to view full details
Select Refund
Tap Refund or the refund icon
Choose Refund Type
- Full refund: Refund entire order amount
- Partial refund: Enter specific amount to refund
Confirm Refund
Review the refund amount and confirm. The refund is processed through Stripe.
From Partner Portal
Go to Orders and find the order
Click on the order to open details
Click Refund and select full or partial
Confirm the refund
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| Credit card | 5-10 business days |
| Debit card | 5-10 business days |
| PayPal | 3-5 business days |
| Apple/Google Pay | 3-5 business days |
Tips
- Always communicate with the customer about the refund
- Partial refunds work well for missing or wrong items
- Refunds appear in Transaction history
- A refund fee may apply depending on your payment processor
Full Guide
See Transaction Management for complete documentation.