How to Process a Refund

Issue a full or partial refund for an order from the POS or Partner Portal.

Refunds can only be issued for orders paid by card. Cash refunds are handled manually at the register.

From POS (Waiter App)

Go to Transactions and locate the order. You can search by order number, table, or date.

Tap the order to view the full details — items, total, and payment method.

Tap the Refund button or refund icon.

Review the refund amount and confirm. The refund is processed through Stripe and the customer's card is credited.

Navigate to Orders and find the order using search or filters.

Click the order to view the full breakdown.

Select full or partial refund and enter the amount if partial.

Review and confirm. The refund appears in your Transaction history.

The refund is processed immediately on Fleksa's side. The time shown above is how long the customer's bank takes to show the credit.

Scenario	Recommended Action
Wrong item delivered	Partial refund for that item's price
Order never arrived	Full refund
Quality complaint	Partial refund or full refund at manager's discretion
Customer changed mind (before prep)	Full refund + cancel order
Missing item from order	Partial refund for the missing item

Always communicate with the customer about the refund timeline
Partial refunds work well for missing or incorrect items — no need to refund the whole order
All refunds appear in Transactions history for your records
A Stripe processing fee may apply depending on your payment plan

See Transaction Management for complete refund documentation, including bulk refunds and reporting.