POS Operations

Control your restaurant's service availability directly from the POS. Open or close delivery, pickup, and reservation services with a few taps.

Accessing Availability Settings

Step 1: From any POS screen, look at the top-right corner

Step 2: You'll see the current status indicator (green "Opened" or red "Closed")

Step 3: Tap the status dropdown to access availability controls

Service Types

The POS manages three service types:

Opening Services

Step 1: Tap the availability dropdown in the top-right

Step 2: Toggle All to open all services at once, or

Step 3: Toggle individual services (Delivery, Pickup, Reservation) as needed

Step 4: Green indicators show which services are active

When a service is Opened:

• Customers can place orders/bookings on your website
• Orders appear in your Live Orders queue
• The service shows a green status dot

Closing Services

There are situations when you need to temporarily close a service:

• Kitchen is overwhelmed with orders
• Short-staffed during a shift
• Equipment issues
• End of day before official closing time

Closing Delivery

Step 1: Tap the Delivery service toggle

Step 2: Select the closure duration:

• 30 minutes
• 1 hour
• 2 hours
• Until tomorrow
• Custom time

Step 3: Confirm the closure

The service will automatically reopen after the selected duration.

Closing Pickup

Step 1: Tap the Pickup service toggle

Step 2: Select closure duration (same options as delivery)

Step 3: Confirm the closure

Reopening Services

To reopen a closed service before its scheduled time:

Step 1: Tap the service toggle again

Step 2: Select Open Now

Step 3: The service immediately becomes available

A success message confirms the service is back online.

All Services Closed

When all services are closed:

• The main status shows red "Closed"
• Your website displays "Currently Closed"
• No new online orders can be placed
• Existing orders in progress continue normally

Best Practices

During Rush Hours:

• Close services temporarily rather than letting orders pile up
• Communicate expected wait times to customers

End of Day:

• Close services 30-60 minutes before actual closing
• This prevents last-minute orders you can't fulfill

Staff Changes:

• Briefly close services during shift changes if needed
• Ensures smooth handoff without missed orders

Website Sync

Changes made in the POS sync instantly to your website:

• Closed services show as unavailable to customers
• Operating hours display on your website
• Customers see estimated reopening time