Reservations

Manage incoming reservations directly from the POS. View booking requests, assign tables, and track reservation status throughout service.

Reservations Overview

The reservations screen shows all bookings organized by status:

Viewing Reservations

Access reservations from the calendar icon in the left sidebar.

Each reservation shows:

• Guest name
• Party size
• Requested date and time
• Phone number
• Special requests (if any)

Reservation Details

Tap any reservation to see full details:

Guest Information:

• Name and contact number
• Email (if provided)
• Special requests or notes

Booking Details:

• Date and time
• Party size
• Source (Website, Google, etc.)

Actions Available:

• Accept or decline
• Assign table
• Edit details
• Contact guest

Managing New Reservations

When a new reservation comes in:

Step 1: Review the request in the Pending section

Step 2: Check availability for the requested time

Step 3: Accept or suggest an alternative time

Step 4: The guest receives confirmation automatically

Assigning Tables

Step 1: Open the confirmed reservation

Step 2: Tap Assign Table

Step 3: Select an appropriate table from the floor plan

Step 4: The reservation links to that table

When the guest arrives, the table will be ready.

Reservation Sources

Reservations come from multiple channels:

All reservations appear in the same list regardless of source.

Creating a Walk-In Reservation

For phone calls or walk-ins:

Step 1: Tap + Create Reservation

Step 2: Enter guest details:

• Name
• Phone number
• Party size
• Date and time

Step 3: Add any special requests

Step 4: Save the reservation

Status Workflow

Reservations flow through these statuses:

PENDING → ACCEPTED → ASSIGNED → COMPLETED
                   ↘ CANCELLED

Pending - Awaiting your response

Accepted - Confirmed with guest

Assigned - Table allocated

Completed - Guest has dined and left

Cancelled - Booking was cancelled

During Service

When a guest arrives:

Step 1: Find their reservation in the list

Step 2: Verify party size and name

Step 3: Seat them at the assigned table

Step 4: Their table shows as occupied on the floor plan

Tips for Reservation Management

Preparation:

• Review upcoming reservations at shift start
• Pre-assign tables for busy periods
• Note any VIP or special requests

Communication:

• Confirm large party reservations
• Call for no-shows after 15 minutes
• Update status promptly

Table Planning:

• Consider party sizes when assigning
• Leave buffer between reservations
• Account for average dining time