Lieferando is a marketplace — they bring you orders, take 13–30% commission, and own the customer relationship. Fleksa is the opposite shape: a direct-ordering platform that puts the order on your own website, charges 0% commission, and keeps your customer data yours.
Last reviewed: 2026-05-15
All-in-one, no commissions
Typical limitations
You want to own your customer data, your brand, and your margins. You are willing to put a small amount of effort into driving direct demand (Google Business Profile, social, your own website) and want every order to come at 0% commission.
You're new in town, you have no audience yet, and the marketplace traffic is paying for itself even after the 13–30% commission. For pure cold-acquisition top-of-funnel, marketplaces work.
Lieferando for cold customers, Fleksa for the returning ones. Most operators end up here long-term — use the marketplace as a paid acquisition channel and migrate repeat customers to your own direct-ordering at 0% commission.
Twenty rows, no spin. Where Lieferando is honestly better, we say so.
| Feature | Fleksa | Lieferando | Winner |
|---|---|---|---|
| Commission per order | 0% (direct ordering) | 13–30% per order | Fleksa |
| Customer data ownership | Yours — full CRM access | Theirs — limited export | Fleksa |
| Branded ordering page | Your own domain + branding | lieferando.de listing only | Fleksa |
| Direct online ordering | Yes | Marketplace-only | Fleksa |
| POS terminal software | Included | Not offered | Fleksa |
| Kitchen Display System (KDS) | Native, included | Not offered | Fleksa |
| Restaurant website | Included | Not offered | Fleksa |
| Reservations | Included | Not offered | Fleksa |
| Loyalty / rewards | Included | Not offered for restaurant | Fleksa |
| New-customer top-of-funnel | GBP + SEO + ads (you drive) | Marketplace traffic (huge) | Lieferando |
| Driver / delivery network | Your own or 3rd-party (Wolt Drive, Uber Direct) | Native Lieferando Scoober (some cities) | Lieferando |
| TSE compliance (Germany) | Yes | N/A (marketplace) | Fleksa |
| Hardware policy | BYOD or Sunmi | Receipt printer + tablet provided | Tie |
| Setup time (typical) | 7–14 days | 1–2 weeks (listing setup) | Tie |
| Contract | Monthly, cancel anytime | Variable commission, no fixed contract | Fleksa |
| Best for | Restaurants growing direct demand | Restaurants needing cold-traffic acquisition | Depends |
Real numbers, sourced from each vendor's pricing page. Prices change — confirm against Lieferando's current pricing before signing.
| Cost item | Fleksa | Lieferando |
|---|---|---|
| Software / platform fee | €99/mo Essentials, €199/mo Bundle | No fixed fee — commission-only |
| Commission per order | 0% | 13% (basic) up to 30%+ (with Lieferando delivery) |
| Featured placement / ads | Your own paid ads (Google, Meta) | Auction-based, paid on top of commission |
| Payment processing | Choose your processor | Lieferando handles, deducted from payout |
| Hardware | BYOD or Sunmi from ~€300 | Receipt printer / tablet provided |
| 1-year cost — 50 orders/day @ €25 avg | ~€2,400/yr software, you keep €456,250 revenue | ~€59,300–€136,875/yr commission on the same revenue |
Ready to switch from Lieferando?
Switch from Lieferando → Get a demoVendor comparison pages that pretend the competitor has no advantages lose credibility instantly. Here's what Lieferando actually does better.
Lieferando charges a commission per order that varies by setup. The base 'order only' commission (you handle your own delivery) is reported at roughly 13%. Where Lieferando provides the driver (Scoober), the combined commission climbs to 30%+ per order. Premium/featured placement is a separate auction on top. There is no fixed monthly fee — Lieferando makes money entirely on commission.
It depends on what role you want the tool to play. For commission-free direct ordering on your own website with full POS and CRM: Fleksa is the closest fit, and is what this page is comparing. For another marketplace (paying commission but on a different network): Wolt and Uber Eats are the two main competitors in Germany. For purely the ordering layer with no other features: order-smart.de or foodamigos.io. Most operators end up running Fleksa for direct + one marketplace for cold acquisition.
Both are marketplaces with similar commission models in Germany. Lieferando has bigger total search volume (1.83M/mo vs Wolt at roughly 350k/mo), which means more raw traffic. Wolt is reported by operators to have slightly cleaner partner onboarding and a more usable restaurant dashboard, plus Wolt Drive offers a stand-alone delivery API for direct orders. The choice between them does not change the underlying point: both take a meaningful cut of every order, and your customer relationship lives on their platform. Direct ordering via Fleksa is a structurally different category.
You can — and a small number of well-known independent operators in DE have done exactly this. But for most restaurants the smarter play is to run both: keep Lieferando for cold acquisition (you only pay commission when an order actually happens), and use Fleksa to convert every repeat customer to your direct-ordering site at 0% commission. That caps your marketplace spend at the share of revenue you are willing to allocate to acquisition.
Yes — both are commission-based marketplaces. Uber Eats is generally smaller than Lieferando in Germany overall but stronger in urban centers. Commission structures are similar: 13–30% per order depending on whether you use their delivery network. The same direct-ordering wedge applies to both — Fleksa replaces neither marketplace for cold acquisition but is the right tool for your direct repeat customers.
Fleksa is flat €99/month Essentials or €199/month Bundle, regardless of order volume. There is no per-order commission. On 50 orders/day at €25 average (€456,250/yr revenue), Lieferando would charge €59,300–€136,875/yr in commission depending on whether they handle delivery; Fleksa charges €2,400/yr in software. The math flips harder the more revenue you do.
No — Fleksa is software, not a delivery network. For delivery, you either run your own drivers or integrate a third-party network like Wolt Drive or Uber Direct (both offer pay-per-delivery APIs that work with direct orders). Most independents already have one or two drivers; multi-location chains run a hybrid (own drivers + third-party overflow).
The same three reasons show up in every Reddit and trade-press thread: commission keeps rising relative to delivered value, Featured/Premium placement has shifted from free to a paid auction (extra cost on top of commission), and operators want to own their customer relationships instead of renting them. Lieferando's reaction has been to add merchant tools, but the fundamental commission model has not changed.
No — but you have to put the work in. Lieferando does not give you customer contact details, so you cannot directly export and email them. What works in practice: put your direct-ordering URL on every receipt and every food bag insert, run a 10–15% one-time discount on the first direct order to seed migration, and use a loyalty program to make direct-ordering structurally cheaper for the customer than the marketplace alternative. Most operators see 30–60% of repeat customers move to direct within 6 months.
Yes. Fleksa was built for the European market — the POS is TSE-compliant in Germany, GDPR-first, EU data residency, with German-language UI and German payment-method support (SEPA, Klarna, Sofort). Lieferando is operationally European; Fleksa is structurally European, which matters more when audits and data-residency questions come up.
Lieferando is not a software vendor — it is a marketplace, and that changes the comparison. The honest answer is that marketplaces are useful for top-of-funnel acquisition: if you are a new restaurant with no audience, Lieferando's 1.83M monthly searches will deliver customers you cannot reach any other way. The dishonest answer is pretending the 13–30% commission is just a cost of doing business. On 50 orders a day at €25 average, you are paying Lieferando somewhere between €59,000 and €137,000 per year forever — and worse, you do not own those customers, so the math never improves. Fleksa is the opposite shape: you pay a flat €99–€199/month, you keep 100% of the order value, and you keep the customer relationship. The right answer for most operators is not 'switch off Lieferando' — it is 'run Fleksa alongside Lieferando, drive every repeat customer to direct, and let the marketplace fill in cold acquisition only.' That is how you cap your commission spend at a fraction of revenue instead of letting it grow with you.