Fleksa
Fleksa QR

Getting Started

Scan a QR code, access the menu, and start ordering at your table

Getting Started

Scan the QR code at your table to start ordering food and drinks directly from your phone.

Scanning the QR Code

Step 1: Find the QR code on your table (typically on a stand or sticker)

Step 2: Open your phone's camera app

Step 3: Point your camera at the QR code

Step 4: Tap the notification that appears to open the ordering page

QR Scan Landing Page

What Happens When You Scan

When you scan the table QR code:

  • Your session links to that specific table
  • The restaurant's menu loads automatically
  • Table number is captured (no need to enter it)
  • Kitchen knows where to deliver your order

Ordering Options

Guest Checkout (No Account)

  • Order without creating an account
  • Enter phone number for order updates
  • Fastest option for first-time customers
  • No saved information between visits

With an Account

If you create an account:

  • Order history saved
  • Favorites for quick reordering
  • Loyalty points earned
  • Saved payment methods

Account Benefits

FeatureGuestAccount
Place ordersYesYes
Order trackingYesYes
Saved addressesNoYes
Saved payment methodsNoYes
Order historyNoYes
Loyalty pointsNoYes
FavoritesNoYes

Creating an Account

During Checkout

Step 1: At checkout, tap Create Account

Step 2: Enter your email address

Step 3: Create a password

Step 4: Verify your phone number

Step 5: Account created

Before Ordering

Step 1: Tap Sign Up on the landing page

Step 2: Enter email, password, and phone

Step 3: Receive verification code via SMS

Step 4: Enter code to verify

Step 5: Start ordering with full features

Social Login

Sign in quickly with:

  • Sign in with Google
  • Sign in with Apple (on iOS)

One-tap login without passwords.

Table-Linked Sessions

When you scan a table QR code:

  • Session automatically linked to that table
  • Order tagged with table number
  • Kitchen knows where to deliver
  • No need to enter table number manually

Phone Verification

Used for:

  • Guest checkout identification
  • Order status SMS notifications
  • Account recovery
  • Fraud prevention

How It Works

Step 1: Enter your phone number

Step 2: Receive SMS with verification code

Step 3: Enter the code to verify

Step 4: Proceed with your order

Multiple Devices at One Table

Multiple people can scan the same table QR:

  • Each device sees the table order
  • Orders go to the same table bill
  • Split payment supported
  • Real-time sync between devices

Session Expiration

Your session remains active while you're at the table:

  • Cart preserved during your visit
  • Session expires after 30 minutes of inactivity
  • Re-scan QR to start fresh if expired

Troubleshooting

QR Code Won't Scan

CauseSolution
Poor lightingMove to better light
Camera dirtyClean camera lens
Too close/farAdjust distance from QR code
Damaged QRAsk staff for help

Can't Log In

CauseSolution
Wrong passwordUse "Forgot Password"
Email not foundCheck spelling or sign up
Verification code not receivedWait 60 seconds, try again

Session Expired

CauseSolution
Inactive too longRe-scan the QR code
Browser closedScan again to continue
Different browserUse same browser or re-scan

Wrong Table Shown

CauseSolution
Scanned wrong QRScan the QR at your table
Table reassignedAsk staff to help
Old sessionClear browser and re-scan