Fleksa
Fleksa QR

Service Type

Choose dine-in, pickup, or delivery when ordering via QR

Service Type

Select how you want to receive your order: dine-in at your table, pickup, or delivery.

Service Options

Dine-In (Table QR)

When you scan a table QR code:

  • Service automatically set to Dine-In
  • Order delivered to your table
  • Table number captured from QR
  • Pay at table or counter

Pickup (Takeaway)

If pickup is available:

  • Order for collection at counter
  • Estimated ready time shown
  • Notification when order is ready
  • No table needed

Delivery

If delivery is enabled:

  • Order delivered to your address
  • Enter delivery address
  • Delivery fee calculated
  • Estimated delivery time shown

How It Works

Table QR Scans (Dine-In)

Step 1: Scan the QR code at your table

Step 2: Service pre-set to Dine-In automatically

Step 3: Table number captured from QR

Step 4: Go straight to menu and order

Pickup or Delivery

Step 1: Open the ordering link or scan a general QR

Step 2: Select Pickup or Delivery

Step 3: For delivery: enter your address

Step 4: For pickup: view pickup location and time

Step 5: Proceed to menu

Service Differences

FeatureDine-InPickupDelivery
Table requiredYesNoNo
Address neededNoNoYes
Delivery feeNoNoYes
Wait timeImmediate15-30 min30-45 min
Where to payAt tableAt pickupOnline

Dual Pricing

Different prices may apply per service:

ServicePricing
Dine-inBase menu prices
PickupMay differ slightly
DeliveryMay include delivery premium

When you switch services, prices update automatically.

Switching Service Type

If you need to change service:

Step 1: Tap the service type in the header

Step 2: Select new service from options

Step 3: Cart items remain intact

Step 4: Prices update for new service type

Delivery Zones

For delivery orders:

Step 1: Enter your address

Step 2: System checks if in delivery zone

Step 3: Delivery fee calculated based on distance

Step 4: If outside zone, offered pickup instead

Zone Information

SettingDescription
Zone boundariesArea restaurant delivers to
Delivery feeFixed or distance-based
Minimum orderRequired amount for delivery
Delivery timeEstimated minutes

Troubleshooting

Service Type Missing

CauseSolution
Service disabledRestaurant may not offer it
Outside hoursCheck service-specific hours
Location doesn't offerTry another location

Delivery Not Available

CauseSolution
Outside zoneAddress not in delivery area
Zone disabledService temporarily unavailable
Below minimumIncrease order amount

Wrong Table Number

CauseSolution
Wrong QR scannedScan the correct table QR
QR misconfiguredAsk staff for help
Need manual entryAsk if table input is available