Fleksa QR
Order Tracking
Track your order status in real-time from your phone
Order Tracking
Track your order status in real-time and get notifications when it's ready.
Order Status Updates
Status Flow
| Status | Meaning |
|---|---|
| Received | Order placed, payment confirmed |
| Confirmed | Restaurant accepted the order |
| Preparing | Kitchen is making your food |
| Ready | Order ready for pickup/delivery |
| Completed | Order delivered/collected |
Real-Time Updates
- Status updates automatically
- No need to refresh
- Push notifications (if enabled)
- SMS updates for pickup/delivery
Viewing Your Order
Step 1: After payment, order tracking screen appears
Step 2: View current status
Step 3: See estimated time
Step 4: Track progress as it updates
Tracking Screen Shows
- Order number/kitchen number
- Current status with progress
- Estimated completion time
- Items ordered
- Table number (dine-in)
- Contact options
Notifications
Push Notifications
If you allow notifications:
- "Order confirmed"
- "Your order is being prepared"
- "Your order is ready!"
- "Order delivered"
SMS Notifications
For pickup/delivery orders:
- Order confirmation text
- Ready for pickup notification
- Out for delivery update
- Delivered confirmation
Call Waiter
Need assistance at your table?
Step 1: Tap Contact or Call Waiter on your screen
Step 2: Select reason for calling:
- General assistance
- Help with bill
- Request check
- Other
Step 3: Staff receives notification
Step 4: Waiter comes to your table
Call Waiter Cooldown
To prevent spam:
- 5-minute wait between calls
- Timer shows when you can call again
- Use for genuine assistance needs
Estimated Time
The system shows estimated completion:
- Based on kitchen capacity
- Considers current queue
- Updates as order progresses
- May adjust in real-time
Time Factors
| Factor | Impact |
|---|---|
| Order complexity | Larger orders take longer |
| Kitchen load | Busy periods increase time |
| Preparation requirements | Some items need more time |
Order History
For Logged-in Users
Step 1: Go to account section
Step 2: View order history
Step 3: See past orders and details
Benefits
- Reorder favorites
- View past receipts
- Track spending
- Rate past orders
After Order Completion
Review Prompt
After your order:
- Asked to rate your experience
- Leave feedback for restaurant
- Optional comments
Receipt Access
- Digital receipt available
- Email receipt (if provided)
- Download or screenshot option
Troubleshooting
Status Not Updating
| Cause | Solution |
|---|---|
| Connection lost | Check internet |
| Page stale | Refresh browser |
| Kitchen not updating | Order still processing |
"Order Not Found"
| Cause | Solution |
|---|---|
| Wrong order number | Check confirmation email/SMS |
| Session expired | Log in to view history |
| Order cancelled | Contact restaurant |
No Notifications
| Cause | Solution |
|---|---|
| Browser blocked | Allow notifications in settings |
| Phone on silent | Check device settings |
| Not enabled | Enable when prompted |
Long Wait Time
| Cause | Solution |
|---|---|
| Kitchen busy | Normal during peak hours |
| Complex order | Larger orders take longer |
| Issue with order | Call waiter for status |
| Technical problem | Contact restaurant |
Can't Call Waiter
| Cause | Solution |
|---|---|
| Cooldown active | Wait for timer to expire |
| Feature disabled | Ask staff directly |
| Network issue | Try again or flag staff |