Reservation System

The Reservation System manages table bookings from your website, Google Reserve, and walk-ins. View reservations in list or calendar format, manage floor plans, and handle guest arrivals.

Viewing Reservations

List View

Step 1: Click Reservations in the sidebar

Step 2: The reservation list shows all bookings

Step 3: Each row displays:

• Guest name
• Party size
• Date and time
• Status

Filtering by Status

Step 1: Click the status filter

Step 2: Select status to view:

Calendar View

See reservations on a visual calendar:

Step 1: Click Calendar view option

Step 2: Navigate between days and weeks

Step 3: Click any reservation to view details

Step 4: Color coding shows reservation status

Creating a Reservation

For Walk-ins and Phone Bookings

Step 1: Click the Add New button

Step 2: Fill in the booking form:

• Guest name
• Phone number
• Email (optional)
• Party size
• Date
• Time slot
• Special requests

Step 3: Select a table (optional)

Step 4: Click Create Reservation

Step 5: Confirmation is sent to the guest

Viewing Reservation Details

Step 1: Click on any reservation in the list

Step 2: The details panel opens showing:

• Full guest information
• Contact details
• Special requests
• Reservation history

Step 3: Take actions:

• Confirm or cancel
• Assign table
• Send message to guest
• Edit details

Managing Time Slots

Configure available booking times:

Step 1: Click Settings icon or go to reservation settings

Step 2: Set available time slots:

• Start time
• End time
• Slot duration
• Tables available per slot

Step 3: Configure capacity limits

Step 4: Click Save

Floor Plan Management

Visual table management:

Step 1: Navigate to Floor Plan section

Step 2: View your restaurant layout

Step 3: See table status:

• Green = Available
• Yellow = Reserved
• Red = Occupied

Step 4: Click tables to view assignments

Confirming a Reservation

Step 1: Find the pending reservation

Step 2: Click to open details

Step 3: Review guest information

Step 4: Click Confirm

Step 5: Guest receives confirmation notification

Seating a Guest

When guests arrive:

Step 1: Find their reservation

Step 2: Click Seat Guest or Mark Arrived

Step 3: Assign specific table if not already set

Step 4: Reservation status changes to Seated

Cancelling a Reservation

Step 1: Find the reservation

Step 2: Click to open details

Step 3: Click Cancel Reservation

Step 4: Select cancellation reason

Step 5: Choose whether to notify guest

Step 6: Confirm cancellation

Reservation Settings

Configure how reservations work:

Step 1: Go to Settings > Reservations

Step 2: Set preferences:

• Advance booking limit (how far ahead)
• Minimum party size
• Maximum party size
• Default reservation duration
• Auto-confirmation settings

Step 3: Configure notification templates

Step 4: Save settings

Online Booking Integration

Reservations sync from:

Best Practices

Managing bookings:

• Confirm pending reservations promptly
• Check for no-shows and update status
• Contact guests for large party confirmations

Capacity planning:

• Review upcoming bookings daily
• Block tables for private events
• Adjust availability for busy periods

Guest experience:

• Note special requests
• Track VIP guests
• Follow up after visits