Order Management

Order Management gives you a complete view of all orders from your website, POS, and third-party platforms. Filter, search, and track every order in one place.

Viewing All Orders

Step 1: Click Orders in the sidebar

Step 2: The order list displays with the most recent orders first

Step 3: Each row shows order ID, customer, amount, status, and source

Filtering Orders

By Date Range

Step 1: Click the date filter at the top

Step 2: Select a preset range or choose custom dates:

• Today
• Yesterday
• Last 7 Days
• Last 30 Days
• Last 3 Months
• Custom Range

By Order Type

Step 1: Click the Order Type filter

Step 2: Select the order mode:

• Delivery - Orders for delivery
• Pickup - Customer pickup orders
• Dine-in - In-restaurant orders

By Payment Method

Step 1: Click the Payment filter dropdown

Step 2: Select payment type:

• Cash
• Card (EC Card)
• Stripe
• PayPal
• Gift Card

By Status

Step 1: Click the Status filter

Step 2: Choose order status:

• Pending
• Confirmed
• Preparing
• Ready
• Completed
• Cancelled

Order Status Overview

Payment Summary

The orders page shows a payment breakdown:

This summary shows:

• Total by payment method
• Cash vs. card split
• Online payment totals

Viewing Order Details

Step 1: Click on any order row in the list

Step 2: The order details panel opens

Step 3: View complete order information:

• Customer name and contact
• Delivery address (if applicable)
• Order items with quantities
• Item modifications and notes
• Payment method and amount
• Order timestamps

Step 4: Take actions from the detail view:

• Update status
• Print receipt
• Contact customer
• View customer profile

Order Sources

Orders come from multiple channels:

Calendar View

See orders and reservations on a calendar:

Step 1: Click the Calendar view option

Step 2: Choose view type (Day or Week)

Step 3: Apply filters to show specific order types

Step 4: Click any order to view details

Exporting Orders

Step 1: Apply desired filters

Step 2: Click the Export button

Step 3: Choose format (CSV, Excel)

Step 4: Download the file

Best Practices

Monitoring orders:

• Check for pending orders frequently
• Update statuses promptly
• Investigate any stuck orders

Using filters:

• Use date filters for reporting
• Filter by source to track channel performance
• Check payment methods for reconciliation

Troubleshooting:

• Review order timeline for issues
• Check customer contact for delivery problems
• Verify payment status matches actual payment