POS, Kitchen & KioskFleksa Kiosk
Receipts
Print or send digital receipts to kiosk customers
Receipts
Provide customers with order confirmation and payment receipts after payment.
Receipt Options
After payment, customers choose how to receive their receipt:
- Print Receipt — Paper receipt from the connected printer
- Email Receipt — Sent to their email address
- SMS Receipt — Text message with order details (if enabled)
- No Receipt — Skip and proceed
Printed Receipt Contents
┌─────────────────────────────────────┐
│ RESTAURANT NAME │
│ 123 Main Street │
│ City, 12345 │
│ │
│ Order #1234 Table: 5 │
│ Date: 2024-01-15 Time: 14:32 │
├─────────────────────────────────────┤
│ 1x Cheeseburger €8.99 │
│ + Extra Cheese €1.00 │
│ 2x French Fries €5.98 │
│ 1x Coca-Cola €2.99 │
├─────────────────────────────────────┤
│ Subtotal €18.96 │
│ Tax (19%) €3.60 │
│ TOTAL €22.56 │
├─────────────────────────────────────┤
│ Paid: Card ****1234 │
│ Auth: A12345 │
├─────────────────────────────────────┤
│ Thank you for your order! │
│ Tax ID: DE123456789 │
└─────────────────────────────────────┘Printer Setup
Supported Printers
| Printer Type | Connection | Best For |
|---|---|---|
| Thermal (recommended) | USB or Network | Fast, quiet, low maintenance |
| Impact/Dot Matrix | USB | Carbon copies needed |
| Bluetooth Portable | Bluetooth | Flexible placement |
Configure Printer
Connect the printer to the kiosk device
Via USB, network cable, or Bluetooth.
Configure in Partner Portal
Go to Partner Portal → Settings → Printing and select your printer model.
Customize receipt template
Add your logo, header text, footer message, and adjust paper size (80mm or 58mm).
Test print
Print a test receipt to verify formatting and alignment.
Digital Receipts
Email Receipt
- Customer enters their email on the kiosk screen
- Receipt sent immediately after payment
- Includes full order details, payment info, and restaurant branding
SMS Receipt
- Customer enters their phone number
- Short message sent with order number
- Includes a link to the full digital receipt
Order Number Display
After the receipt choice, the kiosk shows:
- Large order number on screen (e.g., "Your order number is: 1234")
- Optional audio announcement of the number
- Screen resets to home after 10 seconds, ready for the next customer
German Fiscal Requirements (TSE)
German restaurants: Receipts must include TSE (Technische Sicherheitseinrichtung) data as required by the KassenSichV regulation. This is handled automatically when TSE hardware is configured.
For German restaurants, receipts automatically include:
- TSE signature and transaction ID
- QR code for tax verification
- Timestamp from the fiscal device
├─────────────────────────────────────┤
│ TSE: 2024-01-15T14:32:00 │
│ Sig: 1a2b3c4d... │
│ [QR CODE] │
└─────────────────────────────────────┘Receipt Customization
In Partner Portal → Settings → Printing
| Setting | Options |
|---|---|
| Logo | Upload your restaurant logo |
| Header text | Restaurant name, address, phone |
| Footer text | Thank you message, website, social media |
| Paper size | 80mm (standard) or 58mm (compact) |
| Font size | Small, Medium, Large |
Troubleshooting
Printer Not Working
| Cause | Solution |
|---|---|
| Paper out | Refill the paper roll |
| Printer offline | Check power cable and connection |
| Driver issue | Reinstall printer driver |
| Paper jam | Clear the jam, check paper alignment |
Receipt Not Printing
| Cause | Solution |
|---|---|
| Print queue stuck | Clear the print queue on the kiosk |
| Wrong printer selected | Verify printer selection in Partner Portal |
| USB disconnected | Reconnect the cable |
Email Not Received
| Cause | Solution |
|---|---|
| Typo in email | Customer entered wrong address — no way to resend from kiosk |
| Spam folder | Ask customer to check spam/junk |
| Email service issue | Check email provider status in Partner Portal |
Blank Receipts
| Cause | Solution |
|---|---|
| Wrong paper type | Use thermal paper for thermal printers |
| Paper loaded backwards | Reload with the coated (shiny) side facing the print head |
| Print head dirty | Clean the print head with a cleaning card |