Admin & Configuration
Configure and manage kiosk settings remotely from Partner Portal
Admin & Configuration
Manage all kiosk settings remotely from Partner Portal. Register devices, configure menus, customize appearance, and monitor status.
Initial Kiosk Setup
Install hardware
Set up the screen, payment terminal, and receipt printer.
Connect to network
WiFi or ethernet. Ethernet is recommended for reliability.
Open the kiosk URL
Navigate to your kiosk domain in the browser.
Log in with admin credentials
Use your Partner Portal manager or admin account.
Register the device
The device is assigned to your restaurant and appears in Partner Portal.
Configure settings
Set up menu, payment, appearance, and language options (see sections below).
Device Registration
Click "Add Kiosk"
Enter a clear name (e.g., "Entrance Kiosk 1", "Food Court Kiosk A").
Enter the code on the kiosk device
The device links to your restaurant and syncs configuration.
Partner Portal Settings
Kiosk Configuration
Access at: Partner Portal → Settings → Kiosk
| Setting | Description |
|---|---|
| Default language | Starting language for new sessions. See Multi-Language |
| Session timeout | Minutes of inactivity before auto-reset (default: 5) |
| Enable tipping | Show tip screen at checkout |
| Receipt options | Print, email, SMS, or skip. See Receipts |
| Order types | Dine-in, takeaway, or both |
Menu Settings
| Setting | Description |
|---|---|
| Menu source | Use the main restaurant menu or a kiosk-specific menu |
| Hidden categories | Hide items not suitable for kiosk (e.g., special requests) |
| Image display | Show/hide product images |
| Allergen display | Show allergen icons on product cards |
A kiosk-specific menu lets you offer a simplified selection on self-service kiosks while keeping your full menu on the POS and website.
Payment Settings
| Setting | Description |
|---|---|
| Payment terminal | Which terminal device to use |
| Accepted methods | Card, contactless, mobile wallets, cash |
| Minimum order | Require a minimum order amount |
| Split payments | Allow customers to split payments |
Appearance
| Setting | Description |
|---|---|
| Logo | Upload your restaurant logo |
| Brand colors | Primary and accent colors for the UI |
| Background | Image or solid color |
| Welcome message | Text displayed on the home screen |
Remote Management
From Partner Portal → Devices → Kiosks
| Action | How |
|---|---|
| View status | Status column shows online/offline/busy |
| Restart kiosk | Click device → Restart |
| Push updates | Click device → Force Sync |
| Lock/unlock | Click device → Lock Mode |
Kiosk Status
| Status | Meaning |
|---|---|
| Green — Online | Connected, ready for customers |
| Yellow — Busy | Customer is actively ordering |
| Red — Offline | Not connected to network |
| Lock — Locked | Admin-locked, showing "Out of Service" |
Managing Multiple Kiosks
Naming Convention
Use clear, descriptive names:
- "Entrance Kiosk 1", "Entrance Kiosk 2"
- "Food Court Kiosk A"
- "Drive-Thru Kiosk"
Per-Kiosk Settings
Each kiosk can have different configurations:
- Different menus (e.g., breakfast-only kiosk)
- Different default languages
- Different payment terminals
Bulk Actions
Select multiple kiosks to:
- Push updates to all at once
- Change shared settings
- Restart all devices
Lock Mode
Lock a kiosk when it's not in use:
- Partner Portal → Devices → Select kiosk
- Click Lock Mode
- Kiosk displays "Out of Service" message
- Unlock when ready to resume
Use for: staff meetings, maintenance, cleaning, end of shift.
A locked kiosk still appears powered on. Customers can see the "Out of Service" screen. For extended downtime, consider powering off the device entirely.
Troubleshooting
Kiosk Offline
| Cause | Solution |
|---|---|
| Network down | Check WiFi/ethernet connection |
| Device powered off | Check power supply |
| Software crashed | Restart the device |
| Wrong credentials | Re-register the device |
Settings Not Applying
| Cause | Solution |
|---|---|
| Sync pending | Wait a few minutes or click "Force Sync" |
| Cache issue | Clear kiosk cache (restart browser) |
| Incorrect setting | Double-check the value in Partner Portal |
Can't Register Device
| Cause | Solution |
|---|---|
| Registration code expired | Generate a new code in Partner Portal |
| Wrong restaurant account | Verify you're logged into the correct account |
| Network blocked | Ensure the kiosk domain is not blocked by your firewall |