POS, Kitchen & Kiosk Fleksa Kiosk Offline Mode Continue kiosk operations during network outages
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Keep taking orders even when internet connectivity is lost. The kiosk caches your menu locally and queues orders for sync when the connection returns.
Network disconnects — detected automaticallyKiosk switches to offline mode — "Offline Mode" badge appearsCustomers can still:
Browse the full menu (cached locally)
Customize items
Add items to cart
At checkout:
Card payments may be limited (depends on terminal)
Cash payments work fully
Orders are queued for sync
When network returns:
Queued orders sync automatically to kitchen and POS
Full functionality restored immediately
Feature Offline Status Menu browsing Full — cached locallyItem customization Full Cart management Full Card payment Limited — depends on terminal capabilityCash payment Full Receipt printing Full — prints locallyOrder sync to kitchen Queued — syncs when onlineMenu updates from Portal Paused — resumes when online
Terminal Offline Support SumUp Limited offline transactions Zettle Store & forward mode Adyen Offline queue with limits Worldline Depends on configuration
Some terminals can accept card payments offline by storing the transaction securely and processing it when connectivity returns.
Always work offline:
Cash drawer opens normally
Receipt prints from local printer
Order recorded locally for later sync
Offline card payments have transaction limits set by your payment provider. For extended outages, consider switching to cash-only mode to avoid hitting limits.
Small "Offline" badge on screen (non-alarming)
Message: "Some features may be limited"
Payment method options may change (cash highlighted)
Partner Portal shows device as offline (red status)
Alert notification sent to admin
Queue depth visible in device details
Orders taken during offline mode:
Stored locally on the kiosk deviceEncrypted for securityAuto-sync when internet returns (priority queue)Sent to kitchen after sync completes
The order queue is processed in the order they were placed. Kitchen staff will see them appear in sequence once connectivity is restored. There may be a brief burst of orders arriving at once.
View queued orders from the kiosk admin menu
Priority sync when reconnected (orders go first, before menu updates)
Failed sync attempts generate alerts
Setup Benefit Ethernet + WiFi Redundancy — if one fails, the other works 4G backup Emergency fallback for complete network outages UPS power Survives power blips without losing queued orders
5 Mbps connection speed
Low latency (under 100ms)
Reliable uptime (99%+)
Full menu with product images
Category structure and navigation
Pricing, options, and modifiers
UI translations for all enabled languages
Setting Default Notes Cache duration 24 hours Menu data is valid for this long offline Cache refresh Automatic when online Pulls latest menu on each connection Manual refresh Admin menu → Clear Cache Force a fresh download Storage used 100–500 MB Depends on menu size and image count
Setting Options Enable offline mode On / Off Offline payment methods Cash only / Card allowed Queue limit Maximum orders to queue before stopping Cache duration Hours before cached menu expires
Cause Solution Network not recovered Check router and ISP connection DNS issue Try alternate DNS (8.8.8.8) Firewall blocking Whitelist kiosk domains in your network config Cache corrupted Clear cache and restart the kiosk
Cause Solution Queue too large Wait — large queues take longer to process Server unreachable Check Fleksa service status Auth token expired Log out and back in on the kiosk
Cause Solution Terminal doesn't support offline Switch to cash-only mode Offline transaction limit reached Terminal-specific — contact payment provider Card requires online auth Some cards (prepaid, corporate) can't work offline
Cause Solution Extended offline period Menu may be outdated — force sync when online Cache expired Clear cache from admin menu, reconnect to refresh Recent menu changes not showing Force sync from Admin Settings
