POS, Kitchen & KioskFleksa Kiosk
Accessibility
Accessible kiosk features for all customers
Accessibility
Make the kiosk usable for all customers, including those with visual, auditory, or motor impairments.
Accessibility Features
Visual
| Feature | Description |
|---|---|
| High Contrast Mode | Dark text on light background, increased color contrast |
| Large Text | Font size up to 200% of normal |
| Large Touch Targets | Bigger buttons for easier tapping |
| Color Blind Safe | Information conveyed with icons + text, not color alone |
Audio
| Feature | Description |
|---|---|
| Screen Reader | VoiceOver (iOS) and TalkBack (Android) support |
| Audio Feedback | Confirmation sounds on button press |
| Audio Descriptions | Item names and prices read aloud |
Motor
| Feature | Description |
|---|---|
| Extended Timeouts | More time before session auto-resets |
| Touch Accommodation | Adjustable touch sensitivity |
| Keyboard Support | Physical keyboard for text input |
Enabling Accessibility Mode
From the Kiosk
- Look for the Accessibility icon (wheelchair symbol) on the home screen
- Tap to open the accessibility menu
- Enable desired features
- Settings persist for the current session only
From Partner Portal (Admin)
- Go to Partner Portal → Settings → Kiosk
- Set default accessibility options
- Enable or disable features globally across all kiosks
Screen Reader Support
Compatible with:
- iOS: VoiceOver
- Android: TalkBack
- Windows: Narrator, NVDA
All UI elements have proper labels:
- Buttons have descriptive text
- Images have alt text descriptions
- Menu items announce name + price
- Focus order follows a logical tab sequence
Physical Placement
Wheelchair accessibility: Mount the kiosk screen at a maximum height of 48 inches (122 cm). Payment terminal and receipt printer must also be within reach.
Hardware Placement for Wheelchair Users
- Screen at 48" max height from floor
- Payment terminal reachable without stretching
- Card slot and tap area accessible
- Receipt printer output at lower height
On-Screen Layout
- Important buttons placed in the middle zone of the screen (not at extreme top or bottom)
- Scrollable content for items that extend beyond reach
- No critical actions placed in bottom corners
Timeout Extensions
| Mode | Session Timeout |
|---|---|
| Standard | 5 minutes |
| Accessibility | 10–15 minutes |
Accessibility mode features:
- Clear visual warning before timeout
- Easy "I need more time" button
- Generous countdown (30+ seconds)
Configuring Accessibility
In Partner Portal → Settings → Kiosk
| Setting | Options |
|---|---|
| Default text size | Normal, Large, Extra Large |
| High contrast default | On / Off |
| Extended timeout | 5, 10, 15, 30 minutes |
| Audio feedback | On / Off |
| Screen reader hints | Verbose / Minimal |
Legal Compliance
Kiosk accessibility helps comply with:
- ADA (Americans with Disabilities Act) — US
- EU Web Accessibility Directive — Europe
- BFSG (Barrierefreiheitsstärkungsgesetz) — Germany
- National accessibility laws in other countries
Accessibility compliance requirements vary by country and region. Consult local regulations for specific requirements that apply to your restaurant.
Troubleshooting
Screen Reader Not Working
| Cause | Solution |
|---|---|
| Not enabled on device | Enable VoiceOver/TalkBack in device settings |
| Labels missing | Update to the latest kiosk software version |
| Focus trapped | Use device gestures to navigate out (swipe with 3 fingers) |
Text Too Small
| Cause | Solution |
|---|---|
| Accessibility mode not active | Enable Large Text from the accessibility icon |
| System font size override | Increase font size in device system settings |
| Custom setting needed | Adjust default text size in Partner Portal |
Timeout Too Short
| Cause | Solution |
|---|---|
| Accessibility mode not active | Enable from the accessibility icon on the kiosk |
| Setting overridden | Check timeout settings in Admin Configuration |