Multi-Restaurant Platform
Support for restaurant groups with multiple locations or brands
Multi-Restaurant Platform
For restaurant groups with multiple locations or different brands under one platform.
Platform Types
Multi-Location
Same restaurant brand with multiple addresses:
- Shared branding and menu
- Location-specific variations
- Centralized management
- Location selection at ordering
Multi-Brand
Different restaurant concepts:
- Separate menus per brand
- Different branding per restaurant
- Unified ordering platform
- Shared customer accounts
How It Works for Customers
Single Location Website
If the restaurant has one location:
- Menu page loads directly
- No location selection needed
- Delivery zone based on that location
Multi-Location Website
Step 1: Visit the restaurant website
Step 2: Enter your delivery address or select pickup
Step 3: System identifies nearest location
Step 4: Menu displays for that location
Step 5: Place order - routed to correct kitchen
Location Selection Methods
| Method | How It Works |
|---|---|
| Automatic (GPS) | Uses your location to suggest nearest |
| Address-based | Enter address, matched to delivery zone |
| Manual | Browse list and select location |
Menu Differences
Shared Menu
- Same items across all locations
- Consistent pricing (or location-specific)
- Same categories and structure
Location Variations
- Some items only at certain locations
- Price differences per location
- Regional specials
- Local availability
Real-Time Updates
- Items sync across locations
- Sold out at one, available at another
- Price changes reflected immediately
Delivery Zones
Per-Location Zones
- Each location has defined delivery area
- Zones don't overlap
- System routes to correct location
- Different delivery fees per zone
How Routing Works
Step 1: Customer enters delivery address
Step 2: System checks all location zones
Step 3: Matches address to serving location
Step 4: Shows menu and pricing for that location
Step 5: Order sent to correct kitchen
Account and Orders
Unified Account
- One account works at all locations
- Same login credentials
- Order history from all locations
- Loyalty points combined
Order History
- See orders from all locations
- Filter by location
- Reorder from any location
- Track orders across locations
Branding
Unified Brand
- Same logo and colors everywhere
- Single website with location selector
- Consistent experience
Per-Location Customization
- Location-specific images
- Local contact information
- Different hours per location
Multi-Brand Sites
- Separate visual identity per brand
- Brand selector on platform
- Different menus and pricing
- Shared backend
Selecting a Location
From Homepage
Step 1: Enter your address or use current location
Step 2: Nearest location automatically selected
Step 3: Proceed to order
From Menu
Step 1: Look for location selector in header
Step 2: Click to change location
Step 3: Menu updates for new location
Service Availability
- Not all services available at all locations
- Some may offer delivery only
- Others pickup only
- Check availability per location
Troubleshooting
Wrong Location Selected
| Cause | Solution |
|---|---|
| GPS inaccurate | Select location manually |
| Address ambiguous | Confirm correct location |
| Zone misconfigured | Contact restaurant if wrong |
Menu Items Missing
| Cause | Solution |
|---|---|
| Not available at this location | Try another location |
| Location-specific item | Only available where listed |
| Sync delay | Refresh page |
Different Prices
| Cause | Solution |
|---|---|
| Location-based pricing | Normal for multi-location |
| Different delivery fee | Based on location zones |
| Tax differences | Regional tax rates |
Can't Find Nearest Location
| Cause | Solution |
|---|---|
| Outside all delivery zones | May need to select pickup |
| All locations closed | Check operating hours |
| Location not enabled | May not be accepting orders online |