Fleksa Website

Catering Orders

Place large orders for events, meetings, and parties

Catering Orders

Order large quantities for events, corporate meetings, and parties with special catering menus and pricing.

Accessing Catering

Step 1: Click Catering in the header navigation

Catering Link

Step 2: The catering page opens with available packages and items

How Catering Orders Work

Catering orders differ from regular orders:

Larger quantities designed for groups
Separate catering menu with special pricing
Advance notice required
May require deposit payment
Staff reviews and confirms

Placing a Catering Order

Step 1: Select Event Date and Time

Step 1: Choose your event date from the calendar

Step 2: Select the delivery or pickup time

Step 3: Allow minimum lead time (varies by restaurant)

Step 2: Enter Event Details

Step 1: Enter number of guests

Step 2: Provide delivery address or select pickup

Step 3: Add special setup requirements

Step 1: View available catering packages

Step 2: Or browse individual items for custom orders

Step 3: Check pricing (per person or per item)

Step 4: Build Your Order

Step 1: Select packages or items

Step 2: Adjust quantities based on guest count

Step 3: Add any special instructions

Step 4: Review total cost

Step 5: Enter Contact Information

Step 1: Enter your name

Step 2: Enter phone number (required for coordination)

Step 3: Enter email address

Step 6: Submit Request

Step 1: Review all details

Step 2: Click Submit Request

Step 3: Restaurant receives your request for review

Pre-Set Packages

Package	Ideal For
Corporate Lunch	Office meetings (10-50 people)
Party Platter	Casual gatherings
Breakfast Package	Morning meetings
Event Buffet	Large events

À la Carte Catering

Order individual items in large quantities
Mix and match to create custom menus
Ideal for specific dietary requirements

Per-Person Pricing

Some items priced per guest:

Buffet service: €25/person
Premium packages: €40/person
Minimum guest counts may apply

Lead Time Requirements

Order Size	Minimum Notice
10-25 guests	24 hours
26-50 guests	48 hours
51-100 guests	72 hours
100+ guests	1 week

Pricing and Fees

Order Minimums

Minimum order amount (e.g., €200)
Minimum guest count (e.g., 10 people)

Additional Fees

Delivery fee (may be waived for large orders)
Setup fee (optional)
Service staff (if requested)
Equipment rental

Deposits

Large orders may require deposit
Typically 25-50% of total
Remainder due before event

After Submitting

Request Received

Confirmation email sent immediately
Restaurant receives notification
Review process begins

Restaurant Review

Staff reviews your request
Confirms availability and capacity
May contact you for clarification

Order Confirmed

Confirmation email with final details
Invoice or quote attached
Payment instructions provided

Before Your Event

Reminder sent before delivery date
Final confirmation of details
Delivery/pickup instructions

Communication

The restaurant may contact you to:

Confirm details and capacity
Request more information
Discuss menu modifications
Provide updates on preparation

Troubleshooting

Can't Submit Catering Request

Cause	Solution
Date too soon	Choose a date with more lead time
Below minimum	Increase order size or guest count
Outside delivery area	Check delivery zones
Missing information	Complete all required fields

No Response from Restaurant

Cause	Solution
Still reviewing	Allow business hours for response
Email issues	Check spam folder
Contact needed	Call restaurant directly

Need to Modify Order

Cause	Solution
Guest count changed	Contact restaurant ASAP
Date needs changing	Request reschedule if possible
Menu changes	Depends on lead time remaining

Cancellation

Situation	Policy
With notice	Refund per cancellation policy
Last minute	May forfeit deposit
Restaurant cancels	Full refund provided

Gift Cards

Purchase digital gift cards and check your balance

User Account

Manage your profile, addresses, order history, and preferences