Checkout & Payment

Complete your order by entering delivery details, applying discounts, adding tips, and processing payment.

Checkout Flow Overview

1. Review your order
2. Enter customer details (name, email, phone)
3. Enter delivery address (for delivery orders)
4. Select order timing (ASAP or scheduled)
5. Apply promo codes or loyalty points
6. Add tip (optional)
7. Select payment method
8. Complete payment

Entering Customer Information

Name Field

Step 1: Enter your full name in the name field

Step 2: Your name will appear on the order for the restaurant

Email Address

Step 1: Enter your email address

Step 2: Order confirmation will be sent to this email

Phone Number

Step 1: Enter your phone number with country code

Step 2: The restaurant may contact you about your order

Step 3: Edit your phone number if needed

Delivery Address (Delivery Orders Only)

Step 1: Enter your delivery address

Step 2: Google Places autocomplete suggests matching addresses

Step 3: Select your address from suggestions

Step 4: The map shows your delivery location

Step 5: Add apartment number or delivery instructions if needed

Address Validation

The system validates your address:

• Must be within delivery zone
• Delivery fee calculated based on distance
• Shows error if outside delivery area

Scheduling Your Order

ASAP Orders

Step 1: Leave timing set to ASAP for immediate preparation

Step 2: Estimated time shown based on kitchen capacity

Scheduled Orders

Step 1: Click Schedule for Later

Step 2: Select a date from the date picker

Step 3: Choose an available time slot

Step 4: Confirm your scheduled time

Applying Promo Codes

Step 1: Click the promo code dropdown or field

Step 2: Enter your promo code

Step 3: Click Redeem or Apply

Step 4: Discount applied to your order total

Promo Code Types

Promo Code Errors

Adding a Tip

Step 1: View suggested tip percentages

Step 2: Select a tip amount (e.g., 30%)

Step 3: Or enter a custom tip amount

Step 4: Tip added to your order total

Tip Options

• Suggested percentages based on subtotal
• Custom amount option
• "No tip" option available
• Tip goes directly to restaurant staff

Payment Methods

Card Payment (Stripe)

Step 1: Select Card or Stripe payment

Step 2: Enter card number, expiry, and CVV

Step 3: Complete 3D Secure verification if prompted

Step 4: Payment processed securely

Digital Wallets

• Apple Pay - One-tap on Safari (iOS/Mac)
• Google Pay - One-tap on Chrome (Android)
• PayPal - Redirects to PayPal login

Cash Payment

Step 1: Select Cash as payment method

Step 2: Order confirmed without payment

Step 3: Pay cash on delivery or at pickup

Order Total Breakdown

Completing Your Order

Step 1: Review all details and total

Step 2: Click Place Order or Pay Now

Step 3: Wait for payment processing

Step 4: Order confirmation displayed

Step 5: Confirmation email sent

Order Confirmation

After successful payment:

• Order number displayed
• Estimated preparation/delivery time shown
• Confirmation email sent
• SMS notification (if enabled)
• Order tracking link provided

Guest vs. Account Checkout

Troubleshooting

Payment Declined

Address Not Accepted

Order Not Processing

No Confirmation Email