Loyalty Points
Earn and redeem rewards with the restaurant's loyalty program
Loyalty Points
Earn points with every order and redeem them for discounts and rewards.
How Loyalty Works
Step 1: Create an account or log in
Step 2: Place an order
Step 3: Earn points based on order amount
Step 4: Accumulate points over time
Step 5: Redeem points for discounts or rewards
Earning Points
Standard Earning
- Points earned on every completed order
- Typical rate: 1 point per €1 spent
- Points added after order is delivered
- Only available for logged-in users
What Earns Points
| Item | Earns Points |
|---|---|
| Food orders | Yes |
| Beverages | Yes |
| Delivery fees | No |
| Tips | No |
| Gift cards | No |
Bonus Points
Special opportunities to earn extra:
- Double points promotions
- Birthday bonus
- Sign-up bonus
- Referral rewards
Viewing Your Points
Step 1: Log into your account
Step 2: Go to Account → Points or Account → Loyalty
Step 3: View your current balance
Step 4: See points history and transactions
Points Dashboard Shows
- Current point balance
- Points earned today/this month
- Recent earning transactions
- Available rewards to redeem
Redeeming Points
At Checkout
Step 1: Add items to your cart
Step 2: Proceed to checkout
Step 3: Click Apply Points or Use Loyalty Points
Step 4: Select how many points to redeem
Step 5: Discount applied to your order total
Step 6: Complete checkout with remaining balance
Redemption Options
| Reward Type | Example |
|---|---|
| Discount | 100 points = €5 off |
| Percentage | 500 points = 20% off |
| Free item | 200 points = Free dessert |
Scratch Cards (If Enabled)
Some restaurants offer digital scratch cards:
Step 1: Go to Account → Points
Step 2: View available scratch cards
Step 3: Tap to scratch and reveal reward
Step 4: Reward automatically applied or saved
Scratch Card Rewards
- Discount codes
- Free items
- Bonus points
- Special offers
Loyalty Tiers
Some restaurants have tier systems:
| Tier | Points Needed | Benefits |
|---|---|---|
| Bronze | 0 | 1 point per €1 |
| Silver | 500 | 1.25 points per €1 |
| Gold | 2,000 | 1.5 points per €1 + free delivery |
| Platinum | 5,000 | 2 points per €1 + priority support |
Tier Benefits
- Higher point earning rates
- Exclusive offers
- Early access to promotions
- Special perks
Tier Status
- Displayed in your account
- Points needed for next tier shown
- Tiers typically reset annually
Points on Checkout
At checkout you'll see:
- Your current points balance
- Available redemption options
- Points you'll earn from this order
- How to apply points to discount
Best Practices
| Tip | Benefit |
|---|---|
| Always log in before ordering | Earn points on every order |
| Check for bonus promotions | Earn double or triple points |
| Combine with other discounts | Stack savings when allowed |
| Use before expiration | Don't lose accumulated points |
Troubleshooting
Points Not Earned
| Cause | Solution |
|---|---|
| Ordered as guest | Must be logged in to earn |
| Order cancelled | Points only on completed orders |
| Excluded items | Some items don't earn points |
| Processing delay | Allow 24 hours after delivery |
Can't Redeem Points
| Cause | Solution |
|---|---|
| Not enough points | Need minimum to redeem |
| Below minimum order | Check redemption requirements |
| Item excluded | Some items can't use points |
| Reward expired | Check reward validity date |
Points Missing
| Cause | Solution |
|---|---|
| Not logged in when ordering | Points only for account holders |
| Different account | Check which email you used |
| Processing delay | Allow 24 hours |
| Contact support | If still missing after waiting |
Wrong Tier
| Cause | Solution |
|---|---|
| Not enough points | Accumulate more to level up |
| Tier reset | Tiers may reset annually |
| Points adjustment | Contact support if incorrect |
Points Expiration
Important policies:
- Points may expire after 12 months of inactivity
- Tier status may reset annually
- Use points regularly to keep account active
- Check expiration dates in your account