Staff Performance

Staff Performance metrics provide insights into employee contributions and efficiency, such as number of orders processed, average handling time, sales generated, or customer feedback scores (where integrated). This helps with evaluations, training, and optimization. Availability depends on your plan and enabled features.

Accessing Staff Performance

Step 1: From the employee list or reports, navigate to performance views (may be under Reports > Staff Performance or employee profile tabs).

Step 2: Select time period and filters (by employee, role, or team).

Key Metrics

Typical metrics include:

• Orders or tasks completed

• Efficiency (time per order or average)

• Revenue or sales attributed

• Customer ratings or feedback (if linked)

• Attendance correlation with performance

Use Cases

• Identify top performers for recognition or promotion.

• Spot areas for training or process improvements.

• Review team productivity over time.

Best Practices

• Use data alongside qualitative feedback for fair assessments.

• Set clear, measurable goals tied to metrics.

• Review regularly but not punitively.

• Combine with time tracking for holistic view.

Related

• Employees / Time Tracking

• User Access & Permissions (roles affecting performance tracking).

• Reports Overview

Note: Performance features may vary or be limited based on your setup. If not visible, check with your account manager or in advanced reports.

Performance insights support better team management when used constructively.