Orders

The POS handles three order types: Dine-In, Pickup, and Delivery. Each has a streamlined workflow for fast service.

Order Types Overview

Creating a Pickup Order

Step 1: Tap the Pickup tab at the top of the screen

Step 2: Tap Create Pickup Order or the + button

Step 3: You'll be taken to the menu screen

Adding Items

Step 4: Browse categories and tap items to add them

Step 5: Select any required options (size, add-ons)

Step 6: Review your cart on the right side

Cart Summary

Step 7: Verify items and quantities in the cart

Step 8: Adjust quantities using +/- buttons if needed

Step 9: Tap Pay when ready to checkout

Processing Payment

Step 10: Select payment method

Step 11: Complete the transaction

Step 12: Print receipt for customer

Viewing Pickup Orders

All pickup orders appear in a list showing:

• Order number / Kitchen number
• Customer name (if provided)
• Order total
• Status (Pending, Ready, etc.)

Tap any order to view details or modify.

Creating a Delivery Order

Step 1: Tap the Delivery tab at the top

Step 2: Tap Create Delivery Order

Step 3: Add items from the menu

Customer Information

Step 4: Enter customer details:

• Name
• Phone number
• Delivery address

Step 5: Set delivery time if not immediate

Order Confirmation

Step 6: Review the complete order

Step 7: Verify delivery address is correct

Step 8: Confirm to create the order

Order Created

Step 9: Order is created and sent to kitchen

Step 10: Order appears in the delivery queue

The kitchen receives the order automatically.

Viewing Delivery Orders

The delivery tab shows all delivery orders:

• Pending orders waiting for preparation
• In-progress orders being made
• Ready orders waiting for driver
• Completed deliveries

Order Details

Tap any order to see full details:

• All items with quantities and prices
• Customer contact information
• Delivery address
• Order timeline
• Payment status

Order Status Flow

Orders progress through these stages:

PENDING → IN_PROGRESS → READY → COMPLETED
                              → ON_THE_WAY (delivery)
                              → CANCELLED

Pending - Order received, waiting for kitchen

In Progress - Kitchen is preparing the order

Ready - Order complete, waiting for pickup/delivery

On The Way - Driver has the order (delivery only)

Completed - Order fulfilled and closed

Dine-In Orders

Dine-in orders work differently:

Step 1: Select a table from the floor plan

Step 2: Add items to the order

Step 3: Send to kitchen with KT Print

Step 4: Add more items as guests order

Step 5: Complete payment when guests finish

Tables can have running tabs that stay open during the meal.

Tips for Efficient Order Management

Pickup Orders:

• Confirm pickup time with customer
• Mark orders ready when prepared
• Use customer name for identification

Delivery Orders:

• Double-check addresses before confirming
• Note any special delivery instructions
• Track driver assignment

Dine-In Orders:

• Keep table tabs open for additional orders
• Use course numbers for multi-course meals
• Close tabs promptly after payment