Live Orders
Real-time order tracking and status management
Live Orders
The Live Orders screen shows all incoming orders in real-time, organized by status. Monitor new orders, kitchen progress, and completed orders from one view.
Live Orders Overview
Orders are organized into status columns:
| Status | Description |
|---|---|
| New | Just received, needs attention |
| Kitchen | Being prepared |
| Served/Ready | Ready for pickup/delivery |
| Done | Completed orders |
Viewing New Orders
New orders appear with:
- Order number and kitchen number
- Order type (Dine-In, Pickup, Delivery)
- Customer name if available
- Order time
- Item count
Step 1: Tap a new order to view details
Step 2: Review items and special instructions
Step 3: Accept or acknowledge the order
Order Progress
In Kitchen
Orders move to Kitchen status when:
- Kitchen starts preparation
- Order is acknowledged
- Items are being made
Ready for Service
Orders show as Ready when:
- Kitchen marks items complete
- Food is plated and waiting
- Ready for customer pickup or server delivery
Completed
Orders move to Done when:
- Customer has received their food
- Payment is complete
- Order is closed
Order Details View
Tap any order to see:
- Full item list with quantities
- Item modifications and add-ons
- Special instructions
- Customer contact info (for delivery/pickup)
- Order timeline
- Payment status
Managing Order Status
To update an order's status:
Step 1: Tap the order to open details
Step 2: Use status buttons to move order forward:
- Accept - Acknowledge new order
- Start - Move to kitchen
- Ready - Mark as complete
- Complete - Close the order
Step 3: Status updates sync to customer (for online orders)
Filtering Orders
Filter the view to focus on specific orders:
- By type: Dine-In, Pickup, Delivery
- By status: New, Kitchen, Ready, Done
- By time: Today, specific date range
- By staff: Orders assigned to specific server
Real-Time Updates
Live Orders updates automatically:
- New orders appear instantly
- Status changes reflect immediately
- No manual refresh needed
- Sound alerts for new orders (if enabled)
Order Sources
Orders come from multiple sources:
| Source | Description |
|---|---|
| POS | Created directly on this device |
| Website | Online orders from your site |
| Google Food Ordering | |
| Third-Party | MergePort, Kitchen Hub, etc. |
All orders appear in the same Live Orders view regardless of source.
Tips for Live Order Management
During Busy Periods:
- Focus on New orders first
- Keep kitchen column moving
- Don't let Ready orders pile up
Communication:
- Check special instructions carefully
- Note allergen requests
- Confirm large orders
End of Day:
- Review any stuck orders
- Complete or cancel as appropriate
- Check for missed notifications