Customer Display

The Customer Display is a secondary screen that faces the customer, showing their order details and payment information in real-time. This provides transparency and helps verify orders before payment.

What Customer Display Shows

The customer-facing screen displays:

• Order items as they're added
• Item prices for each product
• Running total updated in real-time
• Tax breakdown showing applicable taxes
• Final amount to pay
• Payment status during checkout

Setting Up Customer Display

Hardware Options

Configuration

Step 1: Connect the second display to your POS device

Step 2: Go to Settings > Device Settings

Step 3: Enable Customer Display

Step 4: Select the display output

Step 5: Position the screen to face customers

During Order Taking

As you add items:

• Each item appears on the customer screen
• Customer sees product name and price
• Subtotal updates with each addition
• Modifications and add-ons show clearly

This allows customers to:

• Verify their order is correct
• See prices before payment
• Catch any mistakes early
• Feel confident about their purchase

During Payment

At checkout, the customer display shows:

• Complete order summary
• Itemized list with prices
• Subtotal and taxes
• Discounts applied (if any)
• Total amount due
• Payment method being used
• Change due (for cash payments)

QR Code Display

For QR payments:

Step 1: Select QR Pay as payment method

Step 2: QR code displays on customer screen

Step 3: Customer scans with their phone

Step 4: They complete payment on their device

Step 5: Confirmation shows when payment received

Benefits

For Customers:

• Transparency in pricing
• Order verification
• Payment confidence
• No surprises at checkout

For Restaurant:

• Fewer order disputes
• Faster checkout
• Professional appearance
• Reduced errors

Display Customization

Customize what appears on the customer display:

• Logo - Your restaurant branding
• Colors - Match your brand theme
• Font size - Readable from customer position
• Layout - Choose item display format

Best Practices

Positioning:

• Angle screen toward customer
• Ensure readable from standing position
• Protect from direct sunlight
• Keep clean and visible

During Service:

• Reference the display when confirming orders
• Point out totals before payment
• Use for upselling (show specials)
• Keep display active during transaction

Troubleshooting

Display Not Showing:

1. Check cable connections
2. Verify display is enabled in settings
3. Restart the POS app
4. Check display output settings

Content Not Syncing:

1. Ensure same network connection
2. Restart customer display app
3. Re-pair the devices
4. Check for software updates